Terms and Conditions

Noorhan General Trading L.L.C is referred to as Noorhan in the below terms and conditions:

• Validity and Adjustments

The estimates provided are valid for 15 days from the date of issue. Please note that these estimates are subject to availability and pricing fluctuations, and adjustments may occur due to changes or additional requirements during the estimation period.

• Nature of Estimates

Estimates are non-binding and serve as an approximation of costs. The final amount on the invoice may vary depending on the actual items reserved.

• Revisions and Cancellations

Noorhan reserves the right to revise or cancel estimates without prior notice. Customers should stay updated on any revisions. Once a retainer invoice is issued and accepted, any subsequent orders cannot be canceled, returned, or refunded, regardless of the collection of items.

• Uncollected Items and Order Cancellation

In the event that reserved items remain uncollected beyond 30 days from the confirmed readiness date for ex-stock items, Noorhan reserves the right to cancel the order. In such cases, any advance payment made by the customer will not be refunded. It is crucial to collect the items within the specified timeframe to avoid cancellation and loss of payment.

• Customer Responsibility and Verification:

It is crucial that the customer thoroughly checks fitment and confirms part numbers for compatibility upon receiving the retainer invoice. It is the customer's responsibility to verify the specifications, as incorrectly specified parts cannot be returned once the retainer invoice is accepted.

• Adherence to Payment Terms:

Adherence to the agreed-upon payment terms is vital. Products reserved through the retainer invoice will be made available for collection or delivery upon fulfilling the payment conditions outlined in the Invoice Terms and Conditions.

• Product Ownership and Transfer:

Until full payment is made for the items listed in the retainer invoice, the ownership remains with Noorhan. Complete ownership transfer will only occur upon the payment for the reserved items.

• Warranty Considerations:

No warranties are provided on any parts reserved through the retainer invoice. All items are reserved on an "as-is" basis without any expressed or implied warranties. It is important to note that once reserved, no warranty claims will be entertained.

• Reporting Shortages and Damages:

Any shortages or damages identified upon collection or delivery of the reserved items should be reported to Noorhan within 24 hours to facilitate swift resolution and assistance.

• Non-Returnable Items Reminder:

No returns or refunds will be accepted once items listed in the retainer invoice are collected or delivered. This includes electrical, electronic, and air conditioning parts, which are non-returnable due to their sensitive nature.

• Battery Warranty Consideration:

The warranty for batteries is only valid upon presenting the invoice copy and a valid warranty card. Customers should ensure the safekeeping of these documents for any future warranty claims.

Noorhan General Trading is LLC referred to as Noorhan in the below terms and conditions

• Acceptance of Sales Orders

Please be aware that all sales orders are subject to acceptance by Noorhan Auto. The company reserves the right to decline or modify orders at its discretion.

• Payment Terms

It is important to note that all sales orders require full payment before the delivery or collection of items, unless otherwise agreed upon in writing.

• Product Inspection 

We strongly advise customers to inspect items upon receipt. Any discrepancies or issues should be reported to us within 48 hours of receipt to ensure timely resolution.

• Product Ownership 

Ownership of goods will only transfer to the customer upon full payment of the invoice. Until payment is made in full, Noorhan Auto retains ownership of the products.

• Warranty

Please be aware that Noorhan Auto does not provide warranties on any parts. All products are sold on an "as-is" basis, without any expressed or implied warranties. It is important for customers to consider this policy before making a purchase, as no warranties will be provided on the products sold by Noorhan Auto. Additionally, all sales are final, and no warranty claims will be accepted after the purchase.

• Shortage and Damages

In the event of any shortages or damages, it is crucial to report them to us within 48 hours of receiving the goods. This will allow us to address the issue promptly and resolve it to your satisfaction.

• Customer Responsibility for Part Specification

It is the customer's responsibility to thoroughly check fitment and confirm part numbers to ensure compatibility. Please take the time to verify the specifications of the parts you require, as incorrectly specified parts cannot be returned.

• Non-Returnable Items:

Noorhan does not accept returns or provide refunds. In the rare case of conditional returns, a minimum cancellation fee of 20% of the original sale value may be applied at the discretion of Noorhan.

Electrical, electronic, and air conditioning parts cannot be returned once sold due to their sensitive nature, which can be easily damaged during installation or use.

Returns of parts will not be accepted if they have been used, mishandled, or if the product's labels and packaging are damaged.

• Availability of Products

Please be aware that even after the order is confirmed, there is a possibility that the products may become out of stock from the distributor's side. Noorhan cannot be held responsible for any unavailability of the part due to circumstances beyond our control. In such cases, we will make reasonable efforts to source the part or provide suitable alternatives/provide a refund, but we cannot guarantee availability.

• Eligibility of Returns:

Returns are applicable only for items in their original, unopened, and undamaged condition. The goods must be in their original packaging and suitable for resale. Returns failing to meet these conditions will not be accepted.

• Credit Note Usage:

The Credit Note issued is applicable for future purchases and cannot be exchanged for cash or refunds.

• Non-Returnable Items:

Certain items, such as electrical, electronic, and air conditioning parts, along with used or mishandled goods, are non-returnable and will not qualify for a Credit Note.

• Adjustment of Credit Note:

The Credit Note value cannot be adjusted against any outstanding debts or accounts without the express approval of Noorhan.

• Conditions for Credit Note Usage:

To utilize the Credit Note, the customer should present the original Credit Note document along with the invoice of the new purchase at the time of transaction.

Noorhan General Trading L.L.C is referred to as Noorhan in the below terms and conditions

• Payment Terms 

It is important to adhere to the agreed-upon payment terms for all invoices. Payment is due within the specified timeframe. Late payments may result in additional charges, so it is crucial to make timely payments.

• Product Ownership 

Ownership of goods will only be transferred to the customer upon full payment of the invoice. Until payment is made in full, Noorhan retains ownership of the products.

• Warranty

Please note that Noorhan Auto does not provide warranties on any parts. All products are sold on an "as-is" basis, without any expressed or implied warranties. Customers should carefully consider this policy before making a purchase, as no warranties will be provided on the products sold by Noorhan. It is important to understand that all sales are final, and no warranty claims will be accepted after the purchase.

• Shortages and Damage Notification 

In the event of any shortages or damages, it is crucial to report them to Noorhan within 24 hours of receiving the goods. This will enable us to address the issue promptly and provide appropriate assistance.

• Customer Responsibility for Part Specification 

It is the customer's responsibility to thoroughly check fitment and confirm part numbers to ensure compatibility. It is essential to take the time to verify the specifications of the parts required, as incorrectly specified parts cannot be returned.

• Non-Returnable Items:

Noorhan Auto does not accept returns or provide refunds. In the rare case of conditional returns, a minimum cancellation fee of 20% of the original sale value may be applied at the discretion of Noorhan.

Electrical, electronic, and air conditioning parts cannot be returned once sold due to their sensitive nature, which can be easily damaged during installation or use.

Returns of parts will not be accepted if they have been used, mishandled, or if the product's labels and packaging are damaged.

• Battery Warranty

Please note that the warranty for batteries is only valid upon presenting the invoice copy and a valid warranty card. It is important to keep these documents safe and readily available in case of any warranty claims.